PROPERTY ACCESSIBILITY FEATURES

Please contact the hotel for any questions or requests prior to arrival.

Telephone: 707.996.5131
Email: concierge@oleahotel.com

WEB ACCESSIBILITY STATEMENT

We strive to provide services in a way that respects the dignity and independence of persons with disabilities. We have established policies and procedures to ensure we provide goods and services to all our customers in a manner consistent with this core value.

It is our policy to remove barriers to full access to our products and services whenever that is readily achievable, and to develop products and services with accessibility standards considered.

Olea Hotel is committed to providing a website that is accessible to all guests, including individuals with disabilities. We continually work to improve the accessibility and usability of our website and strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever reasonably practicable.

Our online reservation system is provided through Cloudbeds, whose booking engine is designed to support WCAG 2.1 Level AA accessibility standards. Because accessibility is an ongoing process, we continuously review our website and welcome feedback regarding any accessibility barriers you may encounter.

If you experience difficulty accessing any portion of our website, completing an online reservation, or obtaining information about our accommodations or services, please contact us directly. We will make every reasonable effort to provide the information or assistance you need — including completing a reservation on your behalf — through an accessible communication method.

Accessibility features at Olea Hotel include the following:

• Convenient path of travel from the accessible parking spot in the surface lot to the check-in area, lobby, pool, and guestrooms. Please follow the appropriate signage.

• Registration desk does have an option to check-in at a lower height.

• Our pool and hot tub have ADA lifts available.

• All room entrances meet the 1991 ADA accessibility standards and California Building Code including upper level rooms via an elevator. These entrances do not have a door threshold so wheelchairs can easily enter.

• Accessibility features of the Hillside Queen Deluxe Room:

  • A bathroom with a roll-in shower equipped with a wall pull-down chair and hand-held showering device

  • Visual fire alarm with strobe

  • Bathroom grab bars (shower and commode area)

  • Closed-caption TV

• Accessibility features of the Lower Garden Cottage:

  • A bathroom with a roll-in shower equipped with a wall pull-down chair and hand-held showering device

  • Visual fire alarm with strobe

  • Bathroom grab bars (shower and commode area)

  • Closed-caption TV

  • 36” clearance around the king-sized bed

  • This room meets the requirements for guests with hearing impairments:

    • Hardwired visual fire alarm with strobe

    • Hardwired illuminated doorbell with strobe notification

    • Please Note: Olea Hotel does not have room telephones

Our reservation system also lists these specific room features of our ADA units. Any questions can be directed at our front desk at 707.996.5131.

COMPLAINTS AND RESPONSES

Questions or complaints regarding our website may be directed to Olea Hotel by email or phone:

Phone:707-996-5131

Email: concierge@oleahotel.com

A member of our team will review the question or complaint and respond. Our response will include actions we have taken, or will take, to resolve the issue. We may also refer to alternative assistive measures which may resolve or address the question or complaint.